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TERMS & CONDITIONS

CUSTOMER CARE

Our goal is to provide a reliable, secure, and positive shopping experience.

If you have questions about an order, product, payment, shipping, return, exchange, or any other issue related to your purchase, please contact our Customer Care team.

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

We make every effort to provide accurate product descriptions, images, prices, and availability. However, occasional errors may occur. We reserve the right to correct errors, update information, cancel orders when necessary, or modify product availability without prior notice.

Product colors and appearance may vary slightly depending on lighting, photography, screen settings, or manufacturing variations.

For beauty, skincare, hair care, body care, makeup, footwear, and personal-use products, customers are responsible for reviewing product descriptions, ingredients, sizing information, warnings, and usage instructions before purchasing.

If you experience an issue with your order, please contact us and our team will review the situation according to our applicable shipping, return, and refund policies.

PRIVACY & SAFETY

Your privacy and security are important to us.
 

We may collect personal information that you voluntarily provide when you visit our website, create an account, place an order, subscribe to communications, or contact Customer Service. This information may include your name, email address, phone number, billing and shipping information, and order details.
 

We use this information to:
 

  • Process and fulfill orders

  • Provide customer support

  • Communicate order and shipping updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Send marketing communications when permitted and when you have agreed to receive them
     

Payment information is processed through secure third-party payment providers. We do not intentionally store complete credit or debit card information on our own systems unless specifically supported and protected by our payment provider.
 

We may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide relevant content or advertising.
 

We do not sell or disclose personal information except as described in our Privacy Policy, as required to operate our business, or as required by law.


Customers are responsible for maintaining the confidentiality of their account information and passwords.


For complete details regarding the collection, use, storage, and protection of personal information, please review our Privacy Policy.

WHOLESALE INQUIRIES

We welcome inquiries from retailers, boutiques, beauty professionals, salons, resellers, and other businesses interested in purchasing our products in larger quantities.
 

Wholesale availability, minimum order quantities, pricing, product selection, shipping terms, and payment requirements may vary depending on the product and order size.


To submit a wholesale inquiry, please contact us with the following information:

  • Business name

  • Contact name

  • Business email address

  • Phone number

  • Website or social media profile, if applicable

  • Business location

  • Products you are interested in

  • Estimated order quantity


Submitting a wholesale inquiry does not guarantee approval or product availability.


Wholesale orders may be subject to separate pricing, payment, shipping, return, and cancellation terms.

These conditions will be provided before an approved wholesale order is finalized.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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